THE FOLLOWING TERMS & CONDITIONS ARE APPLICABLE FOR ALL TRANSACTIONS UNDERTAKEN FROM THIS SITE OR IF ORDERING VIA TELEPHONE. THEY DO NOT AFFECT YOUR STATUTORY RIGHTS.
BARGAINS 4 LESS IS THE TRADING NAME OF DERBY GASTECH Ltd.
GAS FIRE SALES POLICIES
All Gas fires are sold on the understanding that the customer has confirmed with their own Gas Safe Registered installer that the appliance is suitable for the relevant installation NAMELY:
1: The chimney flue system is suitable for the model requested (please refer to technical information).
2: The chimney opening sizes are suffice for the particular gas fire (please refer to technical information).
3: The INSET gas fire choosen will have sufficient non-combustible materials ie marble, stone etc to be fixed onto (please consult your Gas Safe engineer).
4: There is suitable ventilation, in that particular room, for any flueless gas fire installation (please refer to technical information).
All gas fires are suitable for natural gas only unless an LPG option has been specifically ordered.
All technical information given out has been obtained directly from the particular manufacturer's technical information therefore we cannot be held responsible for any errors in the manufcturer's technical information.
It is advisable that the customer does not arrange an installation date with the Gas Safe engineer until the fire has been received & inspected as we cannot be held responsible for any expenses or costs caused by any delay for the delivery of the appliance. We cannot be liable for any losses or damages after the installation has commenced.
A1: All deliveries are to UK mainland only, via an independent courier service and the total price, including delivery, will be verified upon request of an order.
A2: All prices are inclusive of VAT & we cannot be held responsible should an item be offered at a lower price at a later date.
A3: The appliance will only be delivered to the billing address given at the time of the order, unless agreed by both parties.
A4: All goods are are subject to availability & may be withdrawn at any time. If a product has been withdrawn by the supplier we will contact you with suggestions of a suitable alternative. Full refunds will be issued should there not be any other suitable option accepted by the customer.
A5: All web site images are taken from official images therefore we cannot be held responsible for any deviations from these images.
A6: The purchase will only become a legally binding contract upon confirmation of the order.
A7: If we, or our suppliers, are out of stock the customer will be made aware of any delays in dispatchment of goods with no costs additonally incurred to ourselves for any delays.
A8: Should the customer require an appliance by a specific date, providing we can obtain the goods, outside the normal delivery schedule there may be an additional charge incurred. Please check additional costings when making the order.
A9: All deliveries cover ground floor only. Should you require any special request, as in above ground floor delivery, please inform us at the order stage as this may incur an additional cost from the courier.
A10: If you are unable to take delivery on the agreed date please inform us at least 24 hours prior to the date otherwise there may be a second delivery charge.
A11: Please examine the goods as soon as reasonably possible, upon receipt, for any damages or missing items. Any concerns must be stated to us within 2 working days of receipt of the goods by telephone or E-mail. We cannot be held responsible for any damages or missing parts within a reasonable time after delivery.
A12: Should the appliance require additional accesssories for installation eg a spacer kit for an electric fire, flues for gas stoves etc they must be requested at the time of the purchase. Any accessories not ordered at the time of booking will have the additional accessory & carriage charge. It is recommened that when you place the order that you specify to us the product & the site installation details as we will be able to advise you accordingly.
A13: All products are available for collection.
CANCELATIONS OR RETURNS:
B1: If you are not completely satisfied with the product ordered for any reason you have the right to cancel your order within 7 working days from the date of delivery PROVIDED THAT YOU RETURN THE GOODS, AS RECEIVED, IN "AS NEW" CONDITION, UNOPENED & IN THEIR ORIGINAL PACKAGING. If you have opened the box to examine the product & accessories it must have been done in a way without damaging the box or packaging and must be re-sealed as received, in a RE-SALEABLE condition.
B2: Due to the terms & conditions from our suppliers, there would be a 25% re-stocking fee levied on any returns.
B3: Please contact us prior to returning any goods to request the return and to ascertain the reason for the return of the product(s).
B4: Should you need to return any goods please ensure you have taken out any relevant insurance for the return as we cannot be held responsible for any damages or losses caused by the returning courier.
B5: Upon receipt of the goods we will examine them for any unreported damages, lost manufacturer's paperwork or accessories and that they are in a re-saleable condition, in their original packaging, before we can issue a refund.
B6: We cannot be held responsible if a fire is not suitable for your chimney or flue & there would be a re-stocking fee, after receipt of the goods back in re-saleable condition, should this arise. A re-stocking fee will also be levied if goods are not returned with 7 working days of receipt of the appliance(s). We also reserve the right to refuse any returned appliances after 7 days, unless agreed by both parties.
B7: We are unable to refund "special order" goods, unless damaged in transit, specifically ordered by the customer, to suit their unique request.
B8: Refunds will be given only after the above returns policies have been totally adhered to & the goods have been inspected by our returns department.
B9: You will receive a refund (less delivery) within 7 days upon receipt of returned goods providing that the appliance & packaging are in the condition stated previously & are in a re-saleable condition.
B10: If goods are returned in a condition that we would be unable to resell them, as new, we will be unable to accept the returned item(s).
C1: Should the appliance develop a fault please initially refer to the fault finding / troubleshooting section in the manufacturer's instructions to see whether you are able to resolve the problem yourself (eg Blown fuse on plug with electric fire, battery flat on remote control etc).
C2: If the fire is still WITHIN the particular manufacturer's guarantee period please contact us to arrange a prompt, free, visit from a service engineer from that relevant fire manufacturer. If the goods are found not to be faulty and the problem is to do with the installation, the manufacturers may incurr a call-out charge to the customer.
C3: All appliances are coverd by the terms & conditions of the manufacturer's guarantee, as stated on the individual product home page. Their guarantee will exclude any faults caused by misuse, damage, accident or neglect.
C4: FLAVEL offer a 3 year guarantee on the provision that the GAS fire has been annually serviced and the oxy-pilot assembly has been replaced annually. Please refer to Flavel directly for their terms & conditions. FLAVEL electric fires carry a 2 year guarantee.
C5: ALL gas fires produce some levels of carbon soot which can be created when the flame hits the fuel bed. This can be more apparent on lighter coloured fuel beds or "Pebbles / Driftwood". This is NOT a fault & is totally HARMLESS. The soot will burn off as soon as the fire is re-ignited. This can be reduced by carefully rearranging the "coals, pebbles etc" so that flame tips are not hitting corners of the "coals" and also the occassional removal & gentle brushing to remove the carbon soot. We cannot be held responsible for any losses or damages should this occur.
D1: We adhere to strict security procedures in the storage & disclosure of any information you have given us & under the DATA Protection Act you are able to contact us at any time to disclose any information that we hold about you specifically.
E1: In the unlikely event that you wish to complain about the services you have received from ourselves please contact us in writing to the address printed on the original purchase receipt.
We will endeavour to address your concerns within 5 working days upon receipt of the complaint.
All above terms & conditions will not, in any way, affect your statutory rights.
Customer hotline: 01332 600 909 Mon to Fri 09:00 - 17:30, Sat 10:00 - 13:00
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