Frequently asked questions
Q: I need replacement parts or spares for my appliance, where do I get them ?
A: Although there are many independent companies that supply spares, it is always recommended that they are sourced directly from the manufacturer:
Q: What is a balanced flue fire?
Q: How many types of controls are there available on gas fires?
Q: What is a LFE gas fire?
Q: What is/are flame Supervision Device & Oxygen Depletion Sensors?
CORGI still exists but only as an advisory service to installers who wish to join their scheme. "CORGI" no longer has any governing body powers.
Q: I require an electric fire, does the installer have to be a qualified electrician?
A: No - Electric fires only have to be plugged into a normal electric plug socket but it is always recommended for the installation, of any appliance, to be carried out by a competant & proficient person.
Q: I still need to know more about my specific requirements?
A: The purchase of a new fire can be a daunting task, due to so many rules & regulations. If you have any further concerns, or queries, please call our technical department on (01332) 600 909 for further assistance or alternatively e-mail us on firstname.lastname@example.org
FLUELESS GAS FIRE QUESTIONS
Q: Why choose flueless ?
A: No chimney or flue required
Simply hang on the wall, mounting position requires no recess
Can be installed onto virtually any internal or external wall
Cleans circulating air of unwanted particles helping neutralise odours & allergens
Q: Can I have a 100% efficient gas fire ?
A. Flueless fires are the perfect flat wall, no chimney solution to instant warmth together with 100% efficiency. Therefore all the heat generated by these fires enters your room. Typically running costs are less than 5p per hour on high.
By choosing a flueless gas fire it is possible to make a real contribution towards reducing global warming as well as lowering your gas bills at the same time.
Q: How do flueless gas fire work ?
They incorporate the latest in gas technology & do not need a chimney or flue to operate. The combustion gases pass through a catalytic converter, positioned at the top of the appliance, which converts carbon monoxide into harmless carbon dioxide & water vapour, levels of which are so low that they are typically present in fresh air.
The catalytic converter works so efficiently that it can actually help to clean the air by neutralising airborne particles and odours, therefore helping to reduce household allergies
Q: What is the maximum heat output I can have in the room ?
A: There are quick & simple calculations will allow you to determine the maximum fire output for your chosen room. To work out the cubic meters of the room follow either calculation below:
L x W x H (feet) then divide that figure by 35.3 = total cubic meters of the room
L x W x H (metres) = total cubic meters of the room
This figure will then determine which fire's heat output is appropriate for your room size. It is perfectly acceptable to choose a fire with a lower heat output for aesthetic reasons. You MUST NOT select a fire with a heat output that is rated for a greater room size.
Q: What ventilation is required ?
A: Check to see if an air brick / air vent vented directly to the outdoor is already located in the room. Most heating appliances need ventilation to maintain the correct level of oxygen in the room. All flueless appliances installed in the UK require only 100 Sq cm of additional purpose provided ventilation. Your engineer will advise you accordingly.
Modern air vets allow sufficient ventilation into a room but will stop draughts, light & insects coming through into the room.
Q: What about condensation?
A: All flueless fires are designed to supplement central heating and should be used as a SECONDARY heat source only. Therefore, the background ambient temperature will prevent any moisture from condensing on colder surfaces such as single glazed windows.
Q: How long does the catalytic converter last?
A: Independent tests commissioned to establish the life expectancy of a catalytic converter have proved that even after 16,957 hours (approx. equivalent to 28 years of normal use) the catalytic converter is as effective as when it is new.
Q: What about installation & servicing ?
A: As with conventional gas fires, flueless fires MUST be instaled by a "Gas Safe" registered engineer. They are very popular with fitters as they are relatively simple to install & can be fitted in literally a fraction of the cost, and time, it takes to fit a conventional gas fire & can be fitted on any flat wall.
It is always recommended for the engineer to carry out a site survey (normally free) prior to the purchase of the fire.
Flueless fires do not require the use of a flue or chimney for operation therefore servicing costs are considerably cheaper that conventional gas fires.
Customer hotline: 01332 600 909 Mon to Fri 09:00 - 17:30, Sat 10:00 - 13:00
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